FAQs.

Frequently Asked Questions

TB Translations prides itself on quality translation services. Our goal is 100% satisfaction every time. If you have any questions, please click on one of the dropdowns below. If your question is not answered, feel free to contact us by giving us a call at: 813.580.7803 or submit your questions through our online form.

What are your hours of operation?

TB Translations is available from 8am EST to 8pm PST. Our clients also receive a dedicated point of contact for the entirety of their project, available by phone or email.

How much do you charge?

Generally, our translation quotes are based on your source document’s word count, or for Asian languages the number of characters.

Alternatively, we are also able to customize our pricing structure to one that is applicable for your project type, or regular work volumes. For example, our desktop publishing work can be priced by the hour or by page. Additionally, some brand localization assignments may include a fixed cost market research component.

Economies of scale normally applies where the more words you provide, the better the pricing we can offer.

How many offices do you have?

TB Translations has four offices – Olympia, WA; Tampa, FL; Wilmington, NC; and Saratoga Springs, NY.

Are there different turnaround times for different languages?

There are not. We can provide language services in any of the more than 200 languages we cover as quickly as the next.

How many revisions can I make and how do you charge for such revisions?

Your satisfaction is our priority, and all revisions are included in your project cost.

Do you have translators on staff?

Most of our translators are native speakers living in your target country, so while they are not all members of our in-office staff, we see them as an integral part of your success and ours.

We do have several ASL, Spanish, and Italian translators and interpreters on staff. All translators, contracted and on-staff, are qualified, vetted, and reviewed over time through our multiple factor process.

What is a translation memory?

A translation memory is a database of all your completed translations used to provide translators with a database of previously translated terms and translations to maintain your brand voice and ensure consistency. Translation memory also reduces the number of words translated during new translations, lowering your cost over time.

Do you use machine translation?

We only work with human translators and interpreters because of the consistently poor quality of machine translations. Machine translation can work well in certain instances, but it is our opinion that in-country, native speakers give us the best chance to deliver the most accurate and culturally fitting message possible to your target audience.

If, however, you require that your materials are first machine translated, we can support your request with either Trados or MemoQ, both CAT tools which we have access to and work within for project management and translation memories. Our human translators and proofreaders would then complete the post-editing process.

Can you provide me with a translation management system?

Certainly. All of TB Translations’s employees and resources operate within Plunet Business Manager. We welcome you take full advantage of Plunet’s capabilities and can give you as many login credentials as needed.

What file formats do you work with?

We like to think we can work with all of them. Our goal is to work in your source file programs to ease the burden of import/export initiatives. Also, viewing the final document in the source program is key to qualitative excellence and speed to market.

How many languages do you work with?

We provide services in more than 200 languages. If we can find qualified, dedicated, native-speaking translation professionals to provide services in the language, we will include that language in our roster.

Most of our projects are in the top 100 languages spoken in the world. However, we do work in many others from time to time, and have extended resources and partners to fulfill these requests. There are roughly 6,000 spoken languages in the world and we will go out of our way to secure a linguist for the language that you need.

How do you assure quality translations?

Quality is our number one priority and begins and ends with our linguistic pool.

 

Some of the qualifications that we consider when admitting interpreters and translators into our pools are:

  • Years of Experience in the language services industry
  • Native Country (mother tongue language)
  • Country of Residency
  • Educational degrees
  • Work experiences
  • Score on the Federal Inter-Agency Roundtable test
  • Professional Affiliations and Certifications
  • References from friends, family, work colleagues, and employers
  • Work samples
  • In-person, video, and/or phone interviews
  • Expertises and life experiences

 

Additionally, we consistently review the work of our linguists to ensure they continue to meet our quality standards.

 

This multi-factor test allows us to develop a comprehensive linguist pool, and offers us the best chance for us to assign the best fitting linguist to your project!

Who are your major clients?

All our clients are major, and we hope you will be the next.

What are your rush rates and minimum fees?

We include your project timeline and specific requirements in your initial quote, so there are no surprise fees or minimums associated with TB Translations language services.

Can we use our reviewers to check your translations?

We welcome our clients to use internal reviewers to check our translations, or provide feedback. If it is determined that future translations should take on a different tone, voice or style, then we will let our translators know.

Our linguists have been translating words 40 hours a week for over ten years – saying they are good at what they do would be an understatement.

What happens if I am not satisfied with my translations?

If you are not satisfied with your translations, please mark up the translated file with the areas of concerns and send it back to TB Translations. We will run your edits by our linguist for their feedback and circle back with you within 24 hours. If you are not 100% satisfied with the quality of our work, we do not expect you to pay a penny.

Ready to Get Started?